By George Pirounakis
This one is for all my merch people out there:
There’s a very specific species of human that shows up at the merch table. He looks at a hoodie. Asks the price. Raises an eyebrow. Says “55? That’s expensive.” You check sizes. His size isn’t even there. Or worse – he was never going to buy in the first place. So why is he negotiating something he cannot and will not purchase?
Psychologically, this has very little to do with money and almost everything to do with ego regulation. What you’re witnessing is micro-status theatre.
When someone publicly challenges a price, they are performing intelligence, dominance, and financial superiority in front of their friends. It’s not commerce – it’s social positioning. In cognitive psychology, this ties into self-enhancement bias and ego-defensive behavior.
If they can frame the price as “unreasonable,” they don’t have to confront the real reason they’re not buying, maybe they’re broke, maybe they overspent on beer, maybe they just don’t value the band enough.
But admitting “I can’t afford it” or “I don’t care enough” threatens identity. So instead, they attack the external variable: the price. It’s cleaner. It preserves self-image. There’s also reactance theory at play.
When people feel confronted with a cost that exceeds their internal expectation, they push back to restore a sense of control. Even if they had zero intention of buying, the presence of a price creates a momentary loss of imagined freedom. So they argue. Not to purchase. To regulate discomfort.
Add a sprinkle of Dunning-Kruger effect – people who have zero understanding of tour buses, fuel costs, crew wages, production splits, VAT, concession percentages, and guarantees suddenly become economists for 45 seconds. They anchor to what a T-shirt costs at H&M and ignore that they just paid eight8 Euros for a watered-down beer without blinking. Why? Because arguing at the bar doesn’t gain them status. Arguing at merch does. It signals discernment. It signals “I’m not a sheep”.
There’s also displacement happening. Some people come to shows carrying frustration from work, relationships, life. The merch table is a safe arena to project minor power. You can challenge the price without real consequences. You can’t negotiate your salary with your boss that easily. So the hoodie becomes symbolic.
And here’s the kicker: if their size isn’t available, the argument becomes even safer. Now it’s a hypothetical negotiation. No risk of actual purchase. They can posture freely. It’s low-stakes dominance behaviour disguised as consumer critique.
Real buyers behave differently. Real buyers ask for their size first. Real buyers check their bank app silently. Real buyers either nod and pay or walk away without theatrics. The loud price critics are rarely the conversation. They’re performing for an audience, including themselves.
So the next time someone debates the price of a hoodie they physically cannot wear, understand this: you’re not in a sales conversation. You’re witnessing a brief identity defense ritual. Smile. Stay neutral. Don’t engage emotionally. Because you’re not selling fabric in that moment. You’re standing in front of someone protecting their ego for 90 seconds.
- © George Pirounakis.
- George Pirounakis is a veteran roadie, merch and tour manager. He is the author of ‘So, What the Actual F*ck Am I Doing Here? Notes From The Road, The Table And Everything Underneath‘ and ‘The Merch Field Manual : How Tour Merchandise Actually Works‘, and the founder of OneTwoSix Hardcore Clothing.